Warranty

Warranty Processing - Serving as Your Advocate

One of the most valued services we provide at Sleep Experts is to support the manufacturer’s warranty that comes with your product. If at any time during the life of your product you have a warranty related issue, Sleep Experts will serve as your advocate and intermediary in the warranty process.

To ensure that your issue is handled quickly and effectively, please follow the steps below:

1. Read about your Warranty - To find out if your issue is covered under the manufacturer’s warranty, please refer to the manufacturers warranty card provided with your product or click here to view the specific warranties from each of our vendors:
   • Simmons (World Class, Classic and Beautyrest)
   • Simmons Natural Care
   • Simmons ComforPedic
   • Serta
   • King Koil
   • IBC
2. Download Warranty form - Once you have reviewed the warranty policy for the product in question, if you believe that your issue is covered under the warranty, please click on the manufacturer of your product below to fill out a manufacturer-specific warranty processing form. Please be sure to fill out all the information and provide as many specifics as possible so we can effectively and efficiently handle your potential warranty issue.
   • Simmons
   • Serta
   • King Koil
   • Lady Americana
   • Spring Air
   • IBC – For all warranty issues with IBC contact the manufacturer directly at (817) 641-3777

   Stains
   Note: If your mattress is stained, this will most likely invalidate your warranty with the manufacturer. If you have a stain on your mattress and you purchased fabric protection or a mattress protector from Sleep Experts, please refer to the contacts below to follow the process to handle the claim through the fabric protection manufacturer directly:

   • Ultra-shield Fabric Protection (800) 866-9636
   • Stainsafe Fabric Protection (800) 300-2359
   • Genie-B Mattress Protector mattress pads (800) 999-5219
3. Processing your Claim - When we receive your completed form, we will consult with the manufacturer representative to review your issue. If the manufacturer needs further information to process your claim, we may contact you to schedule a visit by a third-party inspector. Once a final determination has been made, we will contact you in writing.