Love Your Mattress Guarantee – Like most brand-new things, there’s going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period. After those first 21 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 120 nights of your original mattress delivery date. Subject to the above guidelines, our Love Your Mattress Guarantee is valid for one exchange and/or one return per purchase, which must be done within 120 days of the delivery date of your original mattress. You may exchange your mattress once, with a return delivery fee of $89.99*, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250). If you still aren’t absolutely satisfied with your new mattress, you can return it with a return delivery fee of $89.99* and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price (restocking fee must not exceed $500). Sleep Experts is unable to exchange or refund stained, unsanitary or damaged mattresses under the Love Your Mattress Guarantee. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the Love Your Mattress Guarantee. Please note that our Love Your Mattress Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. See a store associate or contact one of stores for more details.
120 NIGHT LOW PRICE GUARANTEE – We guarantee the best brands at the best prices. Subject to the following terms, we will beat any advertised price by 10%—or your purchase is free. If you find the same—or a comparable—mattress set advertised for less than your invoiced price within 120 days of purchase, simply bring the advertisement to a Sleep Experts store and we will credit your account or mail a refund check for the price difference, plus 10% of the total price within three weeks. Our 120 Night Low Price Guarantee does not apply to clearance items, floor models, vendor roll backs/rebates, special purchases, promotional items, door busters or discontinued merchandise. Merchandise offered for sale on auction sites (e.g., eBay, Craigslist, etc.) is excluded from the 120 Night Low Price Guarantee.
SAFETY FIRST – If a customer returns his or her mattress during the 120 Night Sleep Trial or because of the manufacturer's warranty, Sleep Expert’s delivery drivers are to inspect the mattress and its foundation prior to return or exchange. If your sleepy system is found to be unsanitary, stained, damaged post-delivery, or contaminated with insects, the product cannot be exchanged or returned for a refund. Sleep Experts drivers are not permitted to handle or remove contaminated mattresses or foundations. Complete warranty details available at sleepexperts.com/service/warranty-information.